We have answers!
Below you will find answers to the most common questions you may have about U3A Highvale. If you still can’t find the answer you’re looking for, just Contact Us!
Membership ID and Password
How do I recover my forgotten Membership ID (number)?
You can recover your Membership ID by going to the Member Portal page and clicking the Forgot Password/ID button. Your membership ID and password will be emailed to you. Watch the instructional video below to see the steps to recover your membership ID or password.
How do I recover my forgotten Password?
You can recover your Password by going to the Member Portal page and clicking the Forgot Password/ID button. Your membership ID and password will be emailed to you. Watch the instructional video below to see the steps to recover your membership ID or password.
Fees, Payment and Course Enrolment
How much does Membership cost?
Membership fees are available on the Membership and Fees page.
How do I pay for my Membership?
Payment instructions for paying your membership fees are available on the Membership and Fees page.
Now that I have paid, when will I be able to enrol in a course?
Once the treasurer has confirmed payment, an email will be sent to you to inform you that you can now enrol in courses.
How do I enrol in courses?
Watch the instructional video below to see the steps required to enrol in courses.
Why can’t I enrol into a course?
Your membership will be activated for enrolment once your payment has been received and confirmed. Please ensure that you have paid and that you have followed the payment instructions on the Membership and Fees page.
Courses
Where are courses normally conducted?
U3A Highvale courses are in multiple physical locations as well as being online and thus it depends on the course you are looking to attend. Locations of each course can be found in the Course List.
In-person courses are generally conducted in the city of Monash, with the majority being in Glen Waverley. These locations are usually reflected here Venues.
Where can I find information about courses?
Courses can be filtered by day of the week and categories, and can be found in the Course List.
General
What is MyU3A?
MyU3A is the member and course management system that U3A Highvale uses to administer memberships and courses. It provides the following capabilities:
- new members to Sign Up for membership
- current members to renew their membership
- members to view course information and enrol in class(es)
- members to send an apology for anticipated absence from class
- tutors to view information about each course or class, list of students and wait lists
Do you have an onsite office?
No, we do not have a manned office. If you wish to contact us please visit the Contact Us page.
Is parking available?
Most locations have some parking facilities. Please ensure that you park appropriately and ONLY in allocated parking spaces. If you are unable to park at the facility, you will need to find parking elsewhere.
Where is the Village Community Centre?
The Village Community Centre is the first building inside Gate 1 of Highvale Retirement Village at 42-60 Capital Avenue, Glen Waverley.
Some classes are held in The Manor. Where is that?
The Manor is a two-storey building inside Gate 3 of Highvale Retirement Village at 42-60 Capital Avenue, Glen Waverley.